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OP-06 On duty Front-Desk Operators

Ava

Receptionist

Answers every call, around the clock.

Personnel file

Ava is the receptionist who never misses a call, never takes a lunch, and never puts anyone on hold. She picks up on the first ring, sounds genuinely human, qualifies the caller, books the job, and logs it all, so a missed call stops meaning a missed customer.

How it works

Wakes up when: An inbound phone call arrives, or a missed call needs an instant callback.

  1. 01Answer the call instantly with a natural, on-brand greeting.
  2. 02Understand intent, answer common questions, and qualify the caller.
  3. 03Book the appointment live into the calendar, or capture details for a callback.
  4. 04Write the contact, transcript, and outcome to the CRM in real time.
  5. 05Transfer to a human on request, or when the conversation exceeds its scope.

Guardrails

  • Discloses she is an AI assistant where required.
  • Always offers a human-transfer path.
  • Latency-monitored, and degraded calls are routed to a fallback line.
  • Sensitive requests (complaints, emergencies) escalate to staff.

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