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OP-04 On duty Revenue Operators

Grace

Quote Recovery Rep

Pulls back the prospect who almost bought.

Personnel file

Grace works the edge of the deal, the people who got a quote, started a checkout, or asked for a price and then vanished. She re-opens the conversation at exactly the right moment, names the hesitation, and walks them back over the line. The "almost" pile is the most profitable pile, and Grace owns it.

How it works

Wakes up when: An abandonment event fires: quote viewed but not accepted, checkout started not completed, estimate requested then gone quiet.

  1. 01Capture the abandonment event with full context (what they were looking at, the amount).
  2. 02Wait a calibrated delay, then re-engage referencing the exact item or quote.
  3. 03Surface and answer the likely objection: price, timing, trust, or financing.
  4. 04Offer a clear next step: a held slot, a financing option, or a quick call.
  5. 05Recover the deal, or route a genuinely-cold prospect back to nurture.

Guardrails

  • Attribution-clean: only counts a recovery it can directly trace to its own touch.
  • No fabricated discounts, only offers the client has pre-approved.
  • Frequency caps so recovery never tips into harassment.
  • Opt-out + compliance enforced on every message.

Not sure Grace is the first hire?

Tell us where your pipeline leaks and we will tell you which Operator pays for itself fastest.

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