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OP-09 On duty Reputation & Growth

Leo

Referral Rep

Turns happy customers into a sales channel.

Personnel file

Leo makes your best customers sell for you. After every great job he asks for the referral, tracks who introduced whom, and keeps the relationship warm so the introductions keep coming. The cheapest leads in the business, and he runs the whole loop on autopilot.

How it works

Wakes up when: A job closes successfully, or a customer leaves a strong review.

  1. 01Identify happy, recently-served customers as referral candidates.
  2. 02Make a warm, specific referral ask (with an incentive if the client offers one).
  3. 03Capture and attribute the referred lead back to its source.
  4. 04Thank and reward the referrer, then keep the loop warm for the next ask.
  5. 05Report referral volume and value to the client.

Guardrails

  • Incentives only as pre-approved by the client and within local rules.
  • No spammy mass-asks, timed to genuine satisfaction moments.
  • Clean attribution so rewards go to the right person.

Not sure Leo is the first hire?

Tell us where your pipeline leaks and we will tell you which Operator pays for itself fastest.