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OP-03 On duty Revenue Operators

Owen

After-Hours Rep

Works the hours your office is dark.

Personnel file

Owen takes the night shift nobody else will. Evenings, weekends, holidays, when your phones go quiet and your reps go home, he stays on, catching every lead that lands and booking it before sunrise. The deals you used to lose to "we will call back Monday" are his bread and butter.

How it works

Wakes up when: A lead or message arrives outside the client configured business hours.

  1. 01Detect that the inbound event falls outside staffed hours.
  2. 02Engage immediately so the lead never hits a dead voicemail or silent form.
  3. 03Qualify and either book onto the next-day calendar or reserve a callback slot.
  4. 04Queue a clean morning briefing of everything captured overnight for the team.
  5. 05Seamlessly hand any live, ready-to-buy lead to on-call staff if configured.

Guardrails

  • Timezone-aware so "after hours" is correct per location.
  • Clear disclosure that the lead is speaking with an AI assistant.
  • No irreversible commitments made on the client behalf overnight.
  • Escalation path for emergencies (e.g. urgent service requests).

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