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OP-08 On duty Reputation & Growth

Stella

Reviews Manager

More 5-stars, fewer public 1-stars.

Personnel file

Stella manages how the market sees you. She asks for the review at the moment a customer is happiest, routes the delighted ones to Google, and quietly catches the unhappy ones for a private fix before they ever post. Your rating climbs, and your damage control happens off-stage.

How it works

Wakes up when: A job is marked complete, or a positive sentiment signal is detected.

  1. 01Detect job completion and gauge customer sentiment with a quick check-in.
  2. 02Route happy customers straight to the public review link with a frictionless ask.
  3. 03Intercept unhappy customers into a private service-recovery flow.
  4. 04Follow up politely on non-responders without nagging.
  5. 05Track review velocity and sentiment trend for the client.

Guardrails

  • Never gates or fakes reviews, it asks everyone and just routes by sentiment.
  • Compliant with each platform review-solicitation policies.
  • Honest, on-brand messaging only.

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